CoCentrix CCP

An Enterprise Human Services Platform for Consumer-Centric, Coordinated Care

The CoCENTRIX Coordinated Care Platform (CoCENTRIXccp) optimizes the behavioral care continuum for the best clinical and fiscal outcomes, resulting in a cascade of benefits for state and local government agencies, providers, and consumers — all possible through collaborative information exchange and open technology architecture. Our dynamic approach to coordinated care leads to more effective outcomes for individuals and families, while reducing the overall burden of health care costs.

See the platform in action. Hover over the individuals below to see how the CoCENTRIXccp coordinates care. ...or Request a Demo to see the platform live.

Community Providers State Agencies
  • Read Story

    Meet Donald. Donald is a 50 year old dually diagnosed consumer, working through disabilities of Schizophrenia and Moderate Mental Retardation. Donald grew up in state hospital for the developmentally disabled, but transitioned into community living. He has struggled adapting and has been in and out of psychiatric hospitals, but needs tighter integration of care that a Health Home can provide.

  • Read Story

    Meet Christine. Christine is a 38 year old who has struggled with drug and alcohol addictions. This has resulted in Christine being in and out of prison, transitioning between jail cells, half way houses and hospitals.

  • Read Story

    Meet Robert. Robert is a 68 year old, who has struggled with Bipolar Depression his entire life. He has tried to transition into community group homes, but many of these attempts failed in psychiatric hospitalization and court involvement. Robert was recently diagnosed with Alzheimer's and will be moving into a long term care facility.

  • Read Story

    Meet Rosa. Rosa just turned 14 and has been placed in a school for autistic children, after failed attempts with foster families, local school programs and developmental centers. She is now getting much needed help as she prepares to enter supportive living programs once phasing out of school.

  • Read Story

    Meet Amy. Amy moved in and out of foster care most of her life, struggling to find a good family that could see past her anxiety disorder and substance use problems. Amy has battled her addictions with stints in and out of rehab, and is getting much needed therapy to combat her family loss issues.

Platform Components

  • Electronic Health Record

    The ONC-ACB Certified CoCENTRIX Electronic Health Record integrates clinical, financial, and operational work flows to efficiently deliver full spectrum Health and Human Services including Intake & Registration, Assessments, Treatment Planning and Best Practices, Clinical Orders, Authorizations, Documentation of Services Rendered, Billing and Accounts Receivable, Dashboards and Data Mining.

    Learn more about our Electronic Health Record
  • Case Management

    CoCENTRIX Collaborative Case Management is an enterprise-level, consumer-centered application that assists in the planning and coordination of services across multiple state departments and community providers, resulting in improved quality of care and outcomes, elimination of duplicative services, reduction in administrative overhead, financial accountability, and strict adherence to compliance.

    Learn more about our Case Management
  • Managed Care

    Our Managed Care Solutions enable Managed Care Companies and Managing Authorities to document contractual relationships with payers, state entities, and the providers -- empowering them to manage the delivery of care across their network. Our solution offers powerful tools that help manage budgets, compliance, and reimbursement as well as quality of care.

    Learn more about our Managed Care
  • Consumer Applications

    CARETILES, our marketplace of interactive, mobile consumer applications, provides an engagement platform for the consumer to participate as an active stakeholder in designing, monitoring and documenting compliance with their Care Plan. Our mobile Apps place the consumer and supporting stakeholders at the center of their care plan's goals and objectives.

    Learn more about our Consumer Applications

With comprehensive tools and functionality integrated into a single platform, the CoCENTRIXccp empowers organizations with an enterprise Human Service platform that provides a multi-disciplinary approach for continuity in care throughout the following business domains and programs:

  • Behavioral Health
  • Substance Abuse
  • Intellectual and Developmental Disabilities
  • Corrections and Justice
  • Education
  • Transitions of Care
  • Integrated Care
  • Family and Children Services
  • Foster Care and Adoptions
  • Inpatient, Residential, and Long Term Care
  • Managed Care
  • Consumer Engagement

Learn more about our Solutions

To provide a continuum of coordinated care to the appropriate individuals at the right time, in the right place, for the right cost, Health and Human Services and its services delivery structure must function effectively across multiple agencies, multiple providers, and multiple levels of care.

The CoCENTRIXccp includes a growing number of solutions that allow state and local agencies, community providers and consumers to connect collaborate and coordinate services. Our platform includes an ONC Certified Electronic Health Record, Collaborative Case Management, Managed Care Solutions, and CARETILES, our marketplace of interactive, mobile consumer applications that allow the consumers to actively participate in their treatment plan.

Beyond EHR:

The CoCENTRIX Coordinated Care Platform provides the essential components to coordinate the care needed to treat the whole person.

Promotes Triple Aim

The CoCENTRIXccp facilitates delivery models that promote the objectives of the Triple Aim:

  • Improving the patient experience of care (including quality and satisfaction)
  • Improving the health of populations
  • Reducing the per capita cost of health care

Unified Platform

The CoCENTRIXccp goes beyond EHR — it is a unified platform that contains vital components for effectively coordinating care: an ONC-ACB certified Electronic Health Record, Collaborative Case Management, Managed Care Solutions, and Consumer Applications.

Bulletproof Billing and Reporting

With over 30 years of billing and state reporting experience, the CoCENTRIXccp provides bulletproof billing and reporting for full spectrum reimbursement models and reporting requirements. The CoCENTRIXccp facilitates accountability, transparency, and fiscal responsibility.

Flexible and Open Architected

Built on the world-class technology of Microsoft Dynamics, the CoCENTIXccp offers more flexibility than other hard coded solutions. With drag and drop interfaces, the CoCENTRIXccp is easily configurable, giving your organization the flexibility to adapt rapidly to evolving market conditions.

"We found a real synergy between how CoCENTRIX approaches their product and how we are approaching our clinical transformation, and the cornerstone to that is care coordination — care management. That is so central to where CoCENTRIX is going and is what we believe differentiates us as a system."

Greg Bower, Executive Vice President of Maine Mental Health Partners

Built on the World-Class Technology of Microsoft Dynamics CRM

To thrive in an ever-changing environment you need core technology that's open, flexible, scalable, interoperable and rapidly deployable.

The CoCENTRIXccp facilitates efficient IT delivery by:

  • Easily interoperating with disparate systems throughout your IT infrastructure
  • The ability to adopt and leverage current and future technology advancements as well as maximize your current IT investment and human resources due to its familiar Microsoft foundation.
  • The ability to integrate with other Microsoft Dynamics deployments within your IT ecosystem
  • The rapid deployment of business and clinical requirements utilizing:
    • Drag and drop form design across desktop and mobile devices
    • Easy and intuitive creation of executive dashboards with customizable real-time analytics
    • User-designed workflows for clinical pathways and administrative processes
    • Rules-based approvals and escalations
    • Guided business processes and scripted dialogues
    • Comprehensive caseload management utilizing customizable queues for individuals and teams

See how the CoCENTRIX Coordinated Care Platform can empower your organization to thrive in the business of Health and Human Services.

Case Studies: See how State Agencies and Providers are using the CoCENTRIXccp

Mississippi Department of Mental Health

Case Study Type: Department of Mental Health

The CoCENTRIXccp provides a Human Services platform for the state of Mississippi that manages the health record; coordinates care amongst and between its hospitals, I/DD centers, and community providers; and provides consumer engagement tools for active participation in care planning.

Maine Mental Health Partners

Case Study Type: Provider Network Business Transformation

The CoCENTRIXccp is integral in facilitating its large scale business transformation (dubbed CAREFIRST), manage the health record, and coordinate care between its psychiatric hospital, medical centers, provider organizations, ID/DD school, and Maine's larger healthcare systems.

Virginia Department of Behavioral Health and Developmental Services

Case Study Type: State-wide Discharge Management

The VA DBHDS oversees and delivers services to those citizens with mental health, substance use, and intellectual and developmental disabilities. The Coordinated Care Platform provides the VA DBHDS with a statewide Discharge Management solution, an integral component of Virginia’s strategic Community Integration Program

Santa Clara County

Case Study Type: County Care Coordination Platform

The CoCENTRIXccp provides Santa Clara County Health & Hospital System with the ability to seamlessly connect to over 30 contracted providers, provide a holistic view of all services and activities around their consumers, and automates state-mandated reports and billing.