To provide a continuum of coordinated care to the appropriate individuals at the right time, in the right place, for the right cost, Health and Human Services and its services delivery structure must function effectively across multiple agencies, multiple jurisdictions and multiple levels of government.

Without the proper communication, one agency providing care to an individual or family may capture – but fail to share with other agencies involved in caring for the same individual or family — such critical information as high-risk predictors, care plans initiated or changes in health status. If care coordination and appropriate communication are missing, the following outcomes may occur:

  • Individuals and families receive redundant care;
  • Avoidable crises occur;
  • Quality outcomes fail;
  • Insurance coordination is minimal;
  • Costs skyrocket;
  • State and local governments miss out on federal funding.

Care coordination is how Health and Human Services achieves its mission to deliver appropriate services to the appropriate individuals and improve clinical, financial and operational outcomes. Cross-functional, interdepartmental and cross-organizational communication is the foundation of true care coordination