behavioral-health-and-substance-abuse

Today, more than ever, behavioral health services are at the fore front of healthcare reform discussions. The Substance Abuse and Mental Health Services Administration (SAMHSA) estimated that 45.6 million adults and 3.7 million children suffer from mental illness, with only 38.2% (or 17.4 million) of adults actually receiving treatment. With the passing of parity laws and health care reform, the demand for behavioral health services will only continue to rise.

Spending on behavioral health care is only increasing, an estimated $113 billion was spent in 2005 alone, and more consumers are walking through the doors for help. This alone has behavioral health organizations proactively searching for ways to improve operational efficiencies. With demands to cut costs while still improving patient care throughout the continuum and keeping up with ever-changing regulations, behavioral health organizations have to adopt new workflows, quickly.

With over 30 years of experience, CoCENTRIX provides innovative solutions to improve clinical, financial and operational outcomes specifically for the needs of behavioral health.

Built on the open architecture of Microsoft Dynamics, the CoCENTRIX Coordinated Care Platform (CoCENTRIXccp) optimizes the behavioral health care continuum for state and local government agencies and providers. With flexible, open technology, your behavioral health organization will enhance the quality and efficiency of care while reducing the overall burden of health care costs.

Benefits include:

  • A Complete and Integrated Solution Built on a single platform with four key components – a unified and secure ONC-ACB Certified electronic health record, coordinate case management, managed care solutions and CARETILES, a suite of mobility consumer applications
  • Manage Transitions of Care Provides a seamless transition to other care settings by sharing treatment and discharge plans electronically
  • Increased Workflow Efficiency Optimize provider and administrative efficiencies with streamlined workflows and configurable interfaces
  • Improve the Health and Wellness of Consumers Focus on quality of care by customizing care plans to fit the unique needs of the individual and track progress instantaneously
  • Advance Accountability Provide consumers and their families with informative care plans, aftercare instructions, access to their patient portal and CARETILES
  • Easily Comply Stay in tuned with regulations and standards with our rules-based architecture that is designed to ensure compliance with internal policies and government regulations
  • Boost Staff Productivity Eliminate duplication of services and maximize resource utilization
  • Reduce Costs Aggregate data to provide the necessary analytics to drive improved clinical outcomes and cost savings
  • Five Star Service Our support and service team are committed to your success – from implementation to continuing support and education
  • Stay Open Built on the Microsoft Dynamics CRM platform, our open platform can be quickly installed with very little disruption and provides allows you to maximize your current IT infrastructure providing a 360-degree view of patient information

CoCENTRIXccp is rich in features designed specifically with behavioral health needs in mind. Features include:

  • Customizable Assessments and Treatment Plans Standard and flexible clinical assessments and treatment plans allow your organization to be fully customizable
  • CARETILES Empowers the consumer to be an active participant in their care plan by providing goals and interventions via a mobile platform to execute treatment plans
  • Safety and Alerts Reduce medication errors with e-prescribing, e-MAR and the Pharmacy Management tool. All features are integrated and designed to promote patient safety. Users can set up alerts to notify staff of important medical information and events
  • Decision Support The Dashboard feature alerts staff to key client indicators, both active and historical. It provides a concise view of the client’s status with all information contained in a single view
  • Sophisticated Billing and Receivables Minimizes denials by enforcing billing, documentation authorization and charge completion rules
  • Stay Connected with Referral Partners Properly match the right consumer with the right provider with an intuitive, multi-directional referral management system that provides tracking of referrals and database management
  • Analyze Outcomes Easy and intuitive creation of executive dashboards with customizable real-time analytics

Substance Abuse

The Substance Abuse and Mental Health Services Administration (SAMHSA) estimated that the annual spending on addiction treatment in the United States in 2005 totaled $22 billion and continues to affect over 20 million people. It is estimated that only 10% of these people actually receive any type of treatment. With health care reform providing better services and more affordable insurance, consumer’s searching for substance abuse services will only continue to increase.

With this increased need of substance abuse care, there is a push for reprioritizing the spending. Some states, such as California, are pushing to keep substance abuse offenders out of the court system and in the health care system instead. For example, the state spent $90 million in 2009 on drug treatment and improving probation services. By doing so, they saved over $200 million by offsetting the costs of incarceration. This means those with substance abuse issues are staying out jail, and getting the patient care they need instead.

Knowing the increase of spend on substance abuse care and that addiction recovery is ongoing, communities are striving to monitor substance abuse throughout the continuum of care while offsetting steep costs.

With over 30 years of experience, CoCENTRIX provides innovative solutions to improve clinical, financial and operational outcomes specifically for the needs of substance abuse.

Built on the open architecture of Microsoft Dynamics, the CoCENTRIX Coordinated Care Platform (CoCENTRIXccp) optimizes substance abuse treatment for state and local government agencies and providers. With flexible, open technology, your organization will enhance the quality and efficiency of care while continuing to monitor consumers through their recovery.

Although increased Federal and State efforts have significantly increased funding for communities to combat what CDC has designated as an epidemic – specifically in the area of prescription drug abuse – community organizations are still faced with an uphill battle with regard to providing cost effective treatment to individuals with substance abuse issues and or co-occurring disorders. Death rates from drug overdose have eclipsed those of motor vehicle crashes. Alcohol and illegal drug abuse rates – specifically with less expensive drugs such as methamphetamines and crack cocaine – continue to rise.

Programs dedicated to serving individuals who suffer from substance abuse issues are faced with mounting regulations and reporting requirements on a regular basis, and traditional electronic health record systems alone cannot provide adequate monitoring and reporting to meet State and Federal requirements, much less assist providers in developing care plans to effectively help those who suffer from addiction. Often, systems must integrate or interface with several disparate systems in order to meet these requirements – costing provider organizations thousands more in customization services simply to make the EHRs “talk” to other systems.

The features within CoCENTRIXccp allow organizations to not only monitor progress of their substance abuse program consumers, but also meet all reporting requirements from a single platform. In addition, the system assists community-based programs with the administrative, financial, and resource scheduling tools to ensure that care is readily available to individuals suffering from substance abuse issues. Real-time progress monitoring is available not only to providers, but to consumers as well. Instead of relying simply on periodic reports at group meetings, an up-to-the-moment picture of the substance abuse program consumer’s progress can now be viewed utilizing web-based and mobile technologies. Whether inpatient or outpatient, the CoCENTRIXccp allows providers to monitor consumers throughout the continuum of care, and integrate records with providers in other disciplines to coordinate care that is most beneficial to the consumer.

Several features of the CoCENTRIXccp can be configured to meet the specific needs of substance abuse programs, including:

  • Referral
  • Intake/Registration
  • Clinical Case Management
  • Patient History – including prior treatments
  • Medication Management and Tracking
  • Screening
  • Assessment
  • Care Planning
  • Detox Inpatient
  • Co-Occurring Care
  • Group Homes
  • Inpatient/Outpatient Detox
  • Transitions of Care/Discharge Management
  • Ambulatory and Residential Services
  • Integration with Justice
  • Secure Electronic Data Transfer